To our loyal customers,
We know that uncertainty is unfortunately a fact of life at the moment. This is why we want to take a moment of your time to share with you some positive measures that we are taking at every step of our operations to keep our employees safe, and continue to get fresh Huon Salmon and Ocean Trout to you.
Our office-based workers
Those of our employees who can fulfil their roles remotely are doing so. This includes our Marketing, Customer Service and Accounts teams. While this has been an adjustment, they’re working around the clock to support you, our loyal customers.
Our ‘Act Now, Improve Tomorrow – Shop Local’ campaign is one example of how we are working hard to drive foot traffic back into stores and we are heartened to have received such positive feedback from so many of you.
We’ve also recently reviewed our pricing to look at how we can do business better and how we can best work with you to maximize sales in the challenging market.
In addition, our Marketing team has rolled out their ‘Secret Pantry Business’ series featuring celebrity Chefs cooking with Huon Salmon on Facebook Live. The first video in the series, featuring Ben Milbourne, was viewed by over 77,000 people across Australia. Other Chefs in the series include Adam D’Sylva, Abby Rose and Andrew Mirosch.
We will continue to find new and novel ways to reach consumers and to drive home the message that shopping local is the best way to support our communities.
In the factory
To safeguard employee safety at our Parramatta Creek processing facility, and to keep fresh product coming to you, earlier this month we began the roll-out of Perspex screens across our five processing rooms.
The screens were designed in-house by Chris Newett (Engineering Manager) and Julie Gillies (National Processing Manager). They were installed by Huon’s Maintenance team with assistance from Clarke Metal Fabrications, a Tasmanian contractor.
Julie said the screens add an extra layer to the already extensive processes in place to safeguard employee safety.
“We’ve put very strict measures in place at the factory to safeguard employee safety. These steps include temperature checking each employee upon arrival, having a single point of entry, floor markings and now the Perspex screens,” said Julie.
“While it is early days, we are only seeing positives from the screens and we will continue to do everything that we can possibly do to keep our employees safe.”
As our team at Ingleburn are able to effectively practice social distancing, we haven’t installed screens at this site.
On the Farm
We’ve put in place a raft of measures across our farming operations to ensure continuity of supply.
This includes limiting the number of employees on each vessel, conducting meetings outdoors or by teleconference, splitting teams for the day, and our Divers must now bring their own clean towel from home for each shift—even the smallest of steps has a positive impact.
As we have already used our regular 12-month supply of hand sanitiser and alcohol wipes in the year-to-date, our Supplies team have sourced alternatives which has the added benefit of supporting some of our local distilleries who have paused their regular production to make these much-needed supplies.
We are acutely aware that consumer behaviour is a very powerful thing and we are proud to not just talk-the-talk about buying local, but also walk-the-walk.
If you feel like there is more that we can be doing to support you, please don’t hesitate to get in touch with us day or night.